At Atlantic Service Company we strive for excellence for our customers and stakeholders and, as such, we are committed to providing a high-quality service at all times.

 

However, whilst every effort is taken to meet the standards you expect of us and we expect of ourselves, sometimes things can still go wrong. When this occurs we need to be fully informed so that every effort can be made to put things right and prevent further shortcomings in the future. One of the ways in which we look to continually improve our service to you and others is by listening and responding to your complaints, compliments, and comments.

​

Compliments:
We hope there will be many occasions when we exceed your expectations, and you might like to share the positive experience you have had with us. We are always pleased to receive your positive comments as it is useful for us to know when we have done a good job. That way, we can promote good practice throughout our organisation and pass the credit onto our people as part of one of our company values of Celebrating Success.

 

Complaints:
We want to provide you with the best possible experience and be fully satisfied with the products and service you receive from Atlantic Service Company. If for any reason you are not satisfied and have a complaint, then please do let us know. 

​

For our part, we promise to:

• Acknowledge your complaint within two working days;

• Investigate your complaint and respond as quickly as possible, with a target of responding within a maximum of 10 working days (from date of receipt of goods returned when relevant).

​

If, for any reason, it is not possible to respond to your issue within 10 working days, we will contact you to explain why and give you a date by which you can expect a full response.

​

When we contact you, we will also advise you what to do if you are not satisfied with our response.

​

Comments:
You may want to pass comments to us about things like our products and services, our customer communications, our website or any other contact we have with you. We are always pleased to receive these comments as they help to guide and enhance our offerings.

 

How to give us your feedback

• Submit via our website here

• Telephone: 01495 246012

• Email: hello@atlantic-service.co.uk

• Write to: Customer Feedback Team, Atlantic Service Company, Willow Road, Pen-y-Fan Industrial Estate, Crumlin, NP11 4EG

​

So that we can respond to your feedback in the quickest and best possible way, please provide as much of the following information as possible when you contact us:

​

Your Name, Company Name, Postal Code, Telephone Number (incl country code), Email Address, as well as the type of feedback – either Compliment, Complaint or Comment.

​

It would also be useful to be given a clear description of the feedback with as much detail as you can offer.

 

All feedback provided will be recorded within our customer feedback recording system, it will be treated confidentially and in line with our privacy policy. It will be reviewed and monitored by our management team to help identify and implement improvements for our stakeholders.

 

Thank you, as always.